Telecommunications · Lagos and Johannesburg · AI Academy
AI from the boardroom down at MTN Nigeria and South Africa
A tiered program that started with the board and cascaded through general managers, managers and frontline staff. About 2,000 people reached in Nigeria, and now under way in South Africa.
2,000
Employees reached in Nigeria
320
Senior managers and managers trained
1,200
Frontline staff in awareness sessions
The challenge
Each layer of a large telecom needs a different level of AI exposure. A board needs strategy. A manager needs application. Frontline staff need awareness.
What we did
- AI for CXOs and Board Members for 15 senior leaders in Nigeria, then two two-day cohorts for general managers.
- Eight one-day cohorts for about 320 senior managers and managers, with telecom-specific use cases.
- Online awareness sessions for about 1,200 L1 and L2 employees, in cohorts of 100.
What changed
- About 2,000 MTN Nigeria employees trained across every level of the organization.
- MTN South Africa under way: a board session for about 20 leaders and two general manager cohorts delivered.
- An invitation to present to the MTN Group board, with expansion across 18 operating companies under discussion.
Part of
Cognit AI Academy
Training from the board to every employee, so your people know how to work with AI.